Refund Policy – Intellura.shop

This Refund Policy outlines the terms and conditions for refunds on purchases made through Intellura.shop (“we,” “us,” or “our”). We are committed to providing a fair and transparent experience for our customers.

1. Eligibility for Refunds

You may request a refund if:

The product was purchased directly from Intellura.shop
The item is eligible under this policy
You can provide valid proof of purchase (order confirmation or receipt)
2. Non-Eligible Products

Some items are not eligible for refunds, including:

Digital products or downloadable items
Consumables (e.g., batteries, ink, etc.)
Hygiene-sensitive products (e.g., earphones, personal care items) unless unopened and unused
Items marked as non-returnable or final sale
3. Refund Conditions

To qualify for a refund:

The item must be unused, unopened, and in original packaging with all accessories included
The return request must be made within 14 days of delivery

We reserve the right to refuse refunds if:

The product shows signs of use or damage caused by the customer
The return conditions are not met
4. How to Request a Refund

To initiate a refund:

Contact our support team with your order details and reason for return
Follow the return instructions provided by our team
Pack the item securely to avoid damage during shipping
Send the product to the return address provided
Once received and inspected, we will process your refund
5. Refund Method
Refunds are issued via the original payment method or store credit
Processing time may vary depending on shipping, inspection, and payment provider
6. Shipping Costs
Original shipping fees and return shipping costs are non-refundable
Exceptions apply if the item is defective, damaged, or incorrect
7. Damaged or Faulty Items

If you receive a defective or damaged item:

Contact us immediately
Provide photos or evidence if requested

We will offer one of the following:

Replacement
Repair
Full refund
8. Policy Updates

We may update this Refund Policy at any time. Changes take effect immediately once published on Intellura.shop.

9. Contact Us

For any questions or refund requests, please reach out عبر صفحة Contact Us على موقع Intellura.shop.

By placing an order on Intellura.shop, you agree to this Refund Policy.